Getting Started

Menu Mode

Expert Mode

 

Connect to your money

Manage your accounts anytime—it’s convenient with our free automated Phone Banking service. You don't even need to be in Michigan to take care of various financial tasks by phone. All you need is your member number and a unique personal identification number (PIN) that you create during your first call.

Phone Banking will guide you through each step;  call (866) 263-1199 or (586) 412-1184. You may also call us toll-free at (866) 674-2848, option 3. Listen to the phone prompts and follow the menu of options. Or, download our printable MSGCU Phone Banking Guide.

Getting Started

Manage your accounts anytime with our free automated Phone Banking service. All you need is your MSGCU account number and a unique personal identification number that you create during your first call. For information on a specific Share, you will need to know the Share ID, which is available in the Balance Inquiry Menu (MENU Option 1).

MENU vs. EXPERT Mode


Phone Banking offers two interaction options. MENU mode walks you through prompts and EXPERT mode allows you to use the codes below to get right to your selection.

Using MENU Mode
 

When using MENU mode, simply listen to the prompts and press the number that best matches your selection. You can make a selection at any time during the voice prompts.

Using EXPERT Mode
 

To change from MENU to EXPERT mode, you will need to change your preferences. To do this, select Additional Menu Options (MENU Option 7) then select Change Preferences (MENU Option 2). Listen for the prompt “Change Your Interaction Mode” and you will then be able to navigate using the EXPERT numbered options. You may switch back to MENU mode at any time.

Quick Tips
 


Phone Banking MENU Guide

1. BALANCE INQUIRIES

  1. Account Balances
  2. List of Open Savings/Checking Accounts
  3. Loan Information and Transactions
  4. List of Open Loans
     

2. HISTORY INFORMATION

  1. Recent Transactions
  2. Recent Deposits
  3. Last Payroll Deposit
  4. Loan History
  5. Recent Deposits
  6. Recent Activity
    1. Recently Cleared Checks
    2. Recent ACH transactions
    3. Payroll Transactions
    4. Recent Loan Payments
       

3. TRANSFERS & PAYMENTS

  1. Share to Share
  2. Share to Loan
  3. Loan to Share
     

4. CHECKING INFORMATION

  1. Checking Information
  2. Check Inquiry
  3. Recently Cleared Checks
  4. Check Reordering

5. CHECK WITHDRAWLS
 

6. MORTGAGE INFORMATION

  1. Make a Mortgage Payment
  2. Mortgage Information
     

7. LOAN INFORMATION

  1. List of Open Loans
  2. Loan Information
  3. Recent Loan Payments
  4. Loan Payoff
  5. Loan Payment Inquiry
     

8. ADDITIONAL MENU OPTIONS

  1. Year to Date Information
    1. Contributions and Tax Information
    2. Dividend and Interest
  2. Change Preferences
    1. Change PIN
    2. Change to Menu/Expert Mode
  3. Change to Another Member's Account
  4. Branch Locations and Hours
  5. Savings, Certificate, IRA Information
  6. Routing Number

 



Phone Banking EXPERT Guide

1. BALANCE INQUIRIES

  • [11] Account Balances
  • [12] List of Open Savings/Checking Accounts
  • [13] Loan Information and Transactions
  • [14] List of Open Loans
     

2. HISTORY INFORMATION

  • [23] Recent Transactions
  • [25] Recent Deposits
  • [21] Last Payroll Deposit
  • [24] Loan History

  • Recent Activity
    • [26] Recently Cleared Checks
    • [27] Recent ACH transactions
    • [28] Payroll Transactions
    • [29] Recent Loan Payments
       

3. TRANSFERS & PAYMENTS

  • [41] Share to Share
  • [42] Share to Loan
  • [43] Loan to Share
     

4. CHECKING INFORMATION

  • [51] Checking Information
  • [52] Check Inquiry
  • [54] Recently Cleared Checks
  • [56] Check Reordering

5. CHECK WITHDRAWALS

  • [31] Request a check
     

6. MORTGAGE INFORMATION

  • [45] Make a Mortgage Payment
  • [66] Mortgage Information
     

6. LOAN INFORMATION

  • [62] List of Open Loans
  • [61] Loan Information
  • [64] Recent Loan Payments
  • [65] Loan Payoff
  • [66] Loan Payment Inquiry
     

7. ADDITIONAL MENU OPTIONS

  • Year-to-Date Information
    • [71] Contributions and Tax Information
    • [72] Dividend and Interest

  • Change Preferences
    • [74] Change PIN
    • [75] Change to Menu/Expert Mode

  • [76] Change to Another Member's Account
  • [77] Savings, Certificate, IRA Information