An increased number of members are reporting text messages and phone calls from scammers claiming to be from MSGCU. Criminals can even make it look like a text or call is coming from MSGCU’s phone number. They falsely claim a fraudulent transaction has occurred, then attempt to gather online banking credentials such as username and password or complete credit/debit card numbers (with the 3-digit code on the back of the card) to "stop" the fraud. The criminals then use the information to log in to Online Banking and make a payment to themselves, or to make fraudulent card charges.

Do not reply or click on links via text or email; contact MSGCU at (866) 674-2848 instead.

See more about scams like this in our recent blog post: Stay Safe from Scammers

IMPORTANT REMINDERS:
Beware of red flags scammers use like:

• Receiving a phone call directly following a fraud text message
• Attempting to keep you on the phone for a long time
• Telling you not to check your account

If you receive a phone call relating to fraud, hang up and call MSGCU directly instead.

Do not give out your account information, especially your Online or Mobile Banking password. MSGCU will NEVER ask you to reveal your Online or Mobile Banking password or log-in verification code, so someone asking you for either is trying to scam you. Don’t fall for it! End the call and contact MSGCU directly at (586) 263-8800 or (866) 674-2848 immediately so we can help.

Category: Scam Alerts