An increased number of members are reporting text messages and phone calls from scammers claiming to be from MSGCU. These criminals can even make it look like a text is coming from MSGCU’s phone number. They are falsely claiming a fraudulent transaction has occurred on the account, then attempt to gather online banking credentials such as username and password or complete credit/debit card numbers (with the 3-digit code on the back of the card) to "stop" the fraud. The criminals then use the information to log in to online banking and make a payment to themselves or make fraudulent card charges.

IMPORTANT: Do not give out your account information, especially your Online or Mobile Banking password. MSGCU will NEVER ask you to reveal your Online or Mobile Banking password or log-in verification code, so someone asking you for either is trying to scam you. Don’t fall for it! End the call and contact MSGCU directly at (586) 263-8800 or (866) 674-2848 immediately so we can help.

While you may receive a call or text from our fraud department for unusual activity on your credit or debit card, we will not ask for detailed account information such as your password, the 3-digit code on the back of your card, and/or expiration date.

Read more on our blog: How Text Message Scams Typically Work and more about holiday-related scams.

Category: Scam Alerts