An increased number of members are reporting text messages and phone calls from scammers claiming to be from MSGCU. They are falsely claiming a fraudulent transaction has occurred on their account. These scammers then attempt to gather online banking credentials such as username or password and full credit or debit card numbers, including the 3-digit code on the back of the card, to "stop" the fraud.

If you receive a suspicious text message, do not reply, click on text links, or call the number back. Instead, call MSGCU directly at (586) 263-8800 or (866) 674-2848 immediately so we can help. If you receive one of these calls, do not give out any of your account information or full credit or debit card details and simply end the call.

While you may receive a call or text from our fraud department for unusual activity on your credit or debit card, we will not ask for detailed account information such the 3-digit code on the back of your card and/or expiration date.

Remember: MSGCU will NEVER ask for your online banking password or log-in verification code for fraud protection or to verify your identity.

Read more on our blog: How Text Message Scams Typically Work

Category: Scam Alerts